Terms and Conditions
Effective Date: September 3, 2026
1) Legally Binding Agreement:
By signing a contract with Waterfall Exterior Cleaning LLC, you are signing a
legally binding contract for work to be completed at an agreed-upon price. In
the event that you break this contract, all deposits made to the company shall be
surrendered as damages.
2) Product Warranties:
All warranties are limited to those offered by the manufacturers of the products
used. Waterfall Exterior Cleaning LLC makes no additional warranties. If you
ever have any concern regarding our work, Waterfall Exterior Cleaning LLC
should be notified immediately.
3) Water Usage:
By signing this agreement, you agree to provide Waterfall Exterior Cleaning LLC
the right to use an on-site water supply as needed to complete the stated
project without compensation. If an exterior water supply is required, it will be
at an additional charge. It is the customer’s responsibility to make sure the
water supply is on and in working order before we arrive. Additional charges
will be applied if water is not available.
4) Electrical Usage:
By signing this agreement, you agree to provide Waterfall Exterior Cleaning LLC
the right to use an on-site source of electricity as needed to complete the stated
project without compensation. If an exterior source is required, it will be at an
additional charge.
5) Color and Tone Concerns:
The properties and species of wood age and weather can greatly affect the
resulting color or tone of the stain. Note: Variances may occur on individual
boards as well as the total project, as densities and other characteristics vary
across and throughout the wood. Waterfall Exterior Cleaning LLC and its
associates attempt to represent the final finish color and tones as best as
possible. While we can often give you an idea of the overall color or tone you
must expect some variance in the overall finish.
6) Courtesy:
While Waterfall Exterior Cleaning LLC is on location and performing work on
your property, you are responsible for keeping all children and pets, as well as
other individuals away from the work area. Children and pets must be kept off
the work surface for at least 24 hours after our work is completed. This is for
your safety as well as our own.
7) Payments:
Payments to Waterfall Exterior Cleaning LLC are due as per the contract
schedule and are to be paid by check or cash. All balances are ALWAYS due upon
completion of the job. Any variance to this policy must be agreed upon and in
writing on our contract. Late charges will be immediately assessed on all
balances not paid in accordance with contract terms. The customer agrees to
pay any collection cost incurred by Waterfall Exterior Cleaning LLC related to
the collection process of outstanding balances.
8) Scheduling:
Scheduling in a business which productivity relies upon the weather can be
difficult. Inclement weather may affect scheduling. Ourtry our best to keep
scheduling conflicts to a minimum, however, circumstances that are beyond our
control may affect your project start and completion dates. You will be notified
of any changes.
9) Removal & Replacement of Deck Contents:
Removal and replacement of grills, deck furniture, planters and any other items
are the responsibility of the homeowner. Should we need to remove items from
the deck, we will not be responsible for any damage, breakage or for storage
issues. An additional charge may be applied for the time and labor devoted to
the removal of these items.
10) Damages:
Waterfall Exterior Cleaning LLC is not responsible for damages due to
improperly installed siding, loose shingles or siding, broken or opened windows,
improperly sealed windows and doors, wood rot, defective construction,
improperly secured wires, loose or improperly installed gutters, and leaders and
improper caulking. In every aluminum siding case and in some cases with vinyl
siding, the sun and weather will bleach the color or cause fading. Power
washing, which entails the removal of chalky, gritty, or failing surface materials
may cause the faded aspects of the vinyl or aluminum to stand out. Waterfall
Exterior Cleaning LLC will not be responsible for such conditions. Waterfall
Exterior Cleaning LLC will not be responsible for loose mortar that may dislodge
during the cleaning process.
11) Stains:
Some stains cannot be removed by power washing. Tree sap, artillery fungus,
splatters from stains and paints are examples of materials that cannot be
removed by conventional means. We make every attempt to point these areas
out to the customer when quoting the project. Sometimes these stains cannot
be removed at all.
12) Watertight:
Waterfall Exterior Cleaning LLC Services expects your property to be in good
repair and weathertight. This includes, but is not limited to all electrical services
including receptacles and light fixtures. Doors and windows shall also be
weathertight. Waterfall Exterior Cleaning LLC Services is not responsible for
damages as a result of water infiltration from poor or improper installation,
maintenance, or repair of electrical-related items or doors or windows.
Waterfall Exterior Cleaning LLC cannot guarantee removal of artillery fungus
from exterior house surfaces.
13) Window Spotting:
Windows may become water spotted as a result of our services due to certain
water situations i.e. (Well water, Lake water). Window cleaning is NOT
included.
14) Concrete:
The appearance of concrete depends on a number of factors most linked to
when the concrete was initially poured and cured. When concrete with dirt,
mold, mildew, algae and other pollutants and stains is cleaned, the concrete will
then reveal any and all imperfections that the pollutants and stains have
covered up. The customer understands that not all concrete will look the same
even on the same driveway, patio, sidewalk, or concrete slab.