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Privacy Policy

Effective Date: September 3, 2026

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1. Information We Collect

 

We may collect personal and non-personal information from you when you interact with our website, request a free quote, or contact us.

  • Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, and physical home or business address (collected when you fill out our "Get Free Quote" or "Contact" forms).

  • Property Information: Details regarding your property (e.g., roof type, square footage, specific cleaning needs) that you provide to us so we can accurately estimate and perform our services (House Washing, Roof Cleaning, Concrete Cleaning, etc.).

  • Usage Data & Cookies: When you visit our website, we may automatically collect data about your device and how you interact with our site. This may include your IP address, browser type, operating system, pages viewed, and the date/time of your visit. We use cookies and similar tracking technologies to improve user experience and analyze website traffic.

 

2. How We Use Your Information

 

We use the information we collect for the following purposes:

  • To Provide Services: To fulfill your requests for quotes, schedule exterior cleaning appointments, and perform the requested services on your property.

  • To Communicate With You: To respond to your inquiries, send you service updates, invoices, and scheduling reminders.

  • To Improve Our Website: To understand how users navigate our site and optimize our website’s functionality and content.

  • Marketing: With your consent, we may occasionally send you promotional emails or texts about special offers, new services, or seasonal maintenance reminders. You can opt out of these communications at any time.

 

3. Information Sharing and Disclosure

 

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following situations:

  • Service Providers: We may share your data with trusted third-party vendors who assist us in operating our website, processing payments, or managing our customer database, provided they agree to keep this information confidential.

  • Legal Requirements: We may disclose your information if required to do so by law, or in response to a valid request by public authorities (e.g., a court or government agency).

  • Business Transfers: If Waterfall Exterior Cleaning LLC is involved in a merger, acquisition, or asset sale, your personal information may be transferred.

 

4. Data Security

 

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

 

5. Third-Party Links

 

Our website may contain links to third-party websites. If you click on a third-party link, you will be directed to that site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 

6. Your Rights and Choices

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  • Opting Out: You may opt out of receiving future promotional communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.

  • Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Please note that doing so may affect the availability and functionality of our website.

 

7. Children's Privacy

 

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that a child under 18 has provided us with personal information, we will immediately delete such information from our systems.

 

8. Changes to This Privacy Policy

 

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.

 

9. Contact Us

 

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

Waterfall Exterior Cleaning LLC

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